Anime Studio 7.1 with Lion - Serial Number Problem

Lebostein · Post by **Lebostein** » Fri Dec 16, 2011 11:06 am

Hi,

after installing Anime Studio 7.1 on Mac OS X Lion the program don't accept my serial number! Only an administrator should activate the software. What problem is this an how I can solve this?

Nolan Scott · Post by **Nolan Scott** » Sat Dec 17, 2011 9:54 am

Aren’t you the “Administrator” of your computer...?
If you don’t have “administrative rights”, you have to ask someone who has...

Open the computers System Preferences / Users & Groups...
Have a look who is the Admin of that machine...

Select the Anime Studio.app in the Application Folder / Get Info (or hit command+I)...
Check Sharing & Permissions / You have to have Read & Write Permission...

Regards
Nolan

Lebostein · Post by **Lebostein** » Sat Dec 17, 2011 4:42 pm

I am the admin of my computer! This is the first application on my system, that needs admin rights from an admin.... sorry, the error is in german language:

Lebostein · Post by **Lebostein** » Sat Dec 17, 2011 6:56 pm

Yes! If I log in as root user (very complicated procedure on Mac, see link) then I can input the serial number without problems! Very strange... with Snow Leopard I did not have this problem.

Link: http://support.apple.com/kb/HT1528?viewlocale=en_US

Fahim · Post by **Fahim** » Mon Dec 19, 2011 5:55 pm

Hi,

You should contact tech support. I am sure they'll be able to help you out:

http://www.smithmicro.com/support/contact.aspx

Regards,

Fahim

slowtiger · Post by **slowtiger** » Mon Dec 19, 2011 6:55 pm

This is not an unusual problem, it happens with several programs. As long as it can be solved with log in as root/admin, it's just a nuisance.