Question: Why is Moho 13.5 creating TEMP files

[Yosemite Sam]

Hi guys. So I got up today to continue working on a job, and I noticed the file I worked on yesterday was no longer under my recent files in Moho. So I tried to open it manually, and it didn't show up either. I finally went to the folder within Windows and it was gone, but in its place was a bunch of files with the extension ".temp."

I finally replaced the "temp" with "moho" and was able to open the latest version of the file I had been working with. I saved it as a new title. But as soon as I made another change and saved again, it lost its file name and converted back to a "temp" file.

What is going on? I've never seen this before.

Only thing I've done differently is update from 13.5.1 to 13.5.2.

Here's and image of the new files it creates. And it creates a new one each time I save, so there will wind up being hundreds of these.



https://www.dropbox.com/s/k5za78cp0l4li ... .png?raw=1

[synthsin75]

13.5.2 saves temp files before writing the Moho file to help ensure data isn't lost, ending up with empty auto-saved or crash recovery files in past versions.
These are normally removed after the file is written. Looks like you're using a dropbox folder. Maybe Moho only has permission to write files, but not change them to .moho or remove the temp files.

[Yosemite Sam]

13.5.2 saves temp files before writing the Moho file to help ensure data isn't lost, ending up with empty auto-saved or crash recovery files in past versions.
These are normally removed after the file is written. Looks like you're using a dropbox folder. Maybe Moho only has permission to write files, but not change them to .moho or remove the temp files.

Hey Wes, thanks for that info. Yep using dropbox. So what is the easiest solution. Are you saying there is a setting in preferences I need to change?

[synthsin75]

Hey Wes, thanks for that info. Yep using dropbox. So what is the easiest solution. Are you saying there is a setting in preferences I need to change?

That would be an issue with the permissions of the dropbox folder. If dropbox or your computer tell Moho it can't change or remove files in that location, Moho can't change that.
I don't use dropbox shared folders, so I don't know if it's a setting in the dropbox app or the system permissions for that folder.

[Yosemite Sam]

Hey Wes, thanks for that info. Yep using dropbox. So what is the easiest solution. Are you saying there is a setting in preferences I need to change?

That would be an issue with the permissions of the dropbox folder. If dropbox or your computer tell Moho it can't change or remove files in that location, Moho can't change that.
I don't use dropbox shared folders, so I don't know if it's a setting in the dropbox app or the system permissions for that folder.

Okay thanks. I'm not completely sure how to do that. I think for now I'll just revert back to 13.5.1 until things are fixed. What would you suggest is the easiest way to do that without losing settings?

[synthsin75]

Okay thanks. I'm not completely sure how to do that. I think for now I'll just revert back to 13.5.1 until things are fixed. What would you suggest is the easiest way to do that without losing settings?

This is not a problem Moho can fix. The only reason it doesn't show up in 13.5.1 is because it's not saving temp files to ensure data isn't lost. This means you run a higher risk of losing work in 13.5.1.

This person has the exact same problem with dropbox, only with 3dsmax and PS: https://www.dropboxforum.com/t5/Dropbox ... ue#M142721
And I found this:

You can't permanently delete content from a shared folder unless it's content you added and immediately deleted.
https://www.lifewire.com/how-to-delete- ... ox-4692191

I don't have enough experience dealing with shared folders to help you much. All I can say is that this is not a problem with Moho. Dropbox or your computer are keeping Moho from modifying and deleting files. Moho cannot change either or those.

[Yosemite Sam]

Okay thanks. I'm not completely sure how to do that. I think for now I'll just revert back to 13.5.1 until things are fixed. What would you suggest is the easiest way to do that without losing settings?

This is not a problem Moho can fix. The only reason it doesn't show up in 13.5.1 is because it's not saving temp files to ensure data isn't lost. This means you run a higher risk of losing work in 13.5.1.

This person has the exact same problem with dropbox, only with 3dsmax and PS: https://www.dropboxforum.com/t5/Dropbox ... ue#M142721
And I found this:

You can't permanently delete content from a shared folder unless it's content you added and immediately deleted.
https://www.lifewire.com/how-to-delete- ... ox-4692191

I don't have enough experience dealing with shared folders to help you much. All I can say is that this is not a problem with Moho. Dropbox or your computer are keeping Moho from modifying and deleting files. Moho cannot change either or those.

Thanks again for the info. I will check out that link. I hear what you're saying, but I have my dropbox setup to save versions, so any time I've run into an issues with a file I just revert back to a saved version that was working, so I'm not dependent on Moho in that regard. Could that be the conflict? Hmmm.

If I can't get this resolved I will need to revert back. I'm guessing just reinstalling 13.5.1 will over ride current Moho, or no?

[synthsin75]

Thanks again for the info. I will check out that link. I hear what you're saying, but I have my dropbox setup to save versions, so any time I've run into an issues with a file I just revert back to a saved version that was working, so I'm not dependent on Moho in that regard. Could that be the conflict? Hmmm.

If I can't get this resolved I will need to revert back. I'm guessing just reinstalling 13.5.1 will over ride current Moho, or no?

If your dropbox folder is trying to save versions of every file written there, that is very likely the issue. You could try disabling auto-save in Moho, but that likely won't solve all the problems you're seeing. This issue will likely be the same in all future version of Moho.

You can uninstall 13.5.2 without losing any preferences, as all versions of 13.5 use the same preference file, and those don't get removed during uninstall.

[Greenlaw]

Yeah, the temp file is a new feature and it should make it more certain you won't lose data. A lot of programs do something like this.

I'm not sure why saving to Dropbox is causing this problem for your setup. I don't normally save files directly to DropBox but I just tried it and it seems to work fine here. I hadn't done anything special; just created a new folder and pointed Moho to the folder.

Also, I have Auto Save enabled and so far no problems with it.

I wonder if launching Moho as Administrator will solve this for you. Try right-click on a shortcut and choose Run As Administrator. If this works, maybe change the default setting in Properties>Compatibility? I'm not sure if there's a security issue in doing that so maybe you'll want to ask LM or someone more knowledgeable than I am about that.

Hope this helps.

[Yosemite Sam]

Yeah, the temp file is a new feature and it should make it more certain you won't lose data. A lot of programs do something like this.

I'm not sure why saving to Dropbox is causing this problem for your setup. I don't normally save files directly to DropBox but I just tried it and it seems to work fine here. I hadn't done anything special; just created a new folder and pointed Moho to the folder.

Also, I have Auto Save enabled and so far no problems with it.

I wonder if launching Moho as Administrator will solve this for you. Try right-click on a shortcut and choose Run As Administrator. If this works, maybe change the default setting in Properties>Compatibility? I'm not sure if there's a security issue in doing that so maybe you'll want to ask LM or someone more knowledgeable than I am about that.

Hope this helps.

Hey thanks. I will prob try that. Its pretty annoying. If not I'll go back to 13.5.1 because it literally gets rid of the original file name permanently and doesn't delete the temp files. So after each session I have to delete like 50 files except the one with the most recent time stamp. And next session, it won't show within Moho under recent files, so yeah a real pain.

[Greenlaw]

Ugh...that sounds like a pain. FWIW, I haven't experienced anything like that and it shouldn't be happening.

Does it only do this inside Dropbox? If so, maybe for the time being you can save and work in a local (non-Drobox) folder, and then use Dropbox for archiving when done?

You might also try experimenting with Dropbox's sync settings. Recently, they added the option to keep a copy of your files locally or to keep it on the cloud-only (that's what the green checks and cloud means.) I think it makes files 'cloud-only' by default (to free up local diskspace,) so I wonder if setting it to keep a copy of the file locally fixes this for you. (You can set Dropbox to do this automatically for all files, specific folders only, or on a file-by-file basis.)