Moho 12 randomly crashing when selecting layers

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chucky
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Re: Moho 12 randomly crashing when selecting layers

Post by chucky » Mon Oct 08, 2018 10:41 am

Turn off autosave to avoid crashes, it happens with most apps that autosave.
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Greenlaw
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Re: Moho 12 randomly crashing when selecting layers

Post by Greenlaw » Mon Oct 08, 2018 5:50 pm

FWIW, we have Moho's Auto-save enabled where I work. It was a problem for us when the first Moho 12 was release, but Auto-save has been working fine after they fixed it.

We're working on Windows systems though. Maybe it's still a problem with Mac OS? If so, it should be reported to the devs ASAP.
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Re: Moho 12 randomly crashing when selecting layers

Post by barrysampson » Tue Oct 09, 2018 11:11 am

chucky wrote:Turn off autosave to avoid crashes, it happens with most apps that autosave.
Thanks for the suggestion, but auto save isn't the issue. With auto save switched on or off any attempt to move a layer in will crash Moho 12 in MacOS Mojave.
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Re: Moho 12 randomly crashing when selecting layers

Post by Chung123 » Wed Oct 10, 2018 4:23 pm

Sure hope the fix for Moho 12 on Mojave isn't "upgrade to the new Moho 13--now available!" :P
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Re: Moho 12 randomly crashing when selecting layers

Post by jmartins » Mon Oct 15, 2018 6:49 pm

Hey everyone,

As stated on the release notes, Mojave is not supported by Moho by right now. This has to do to some framework changes made by Apple regarding the way drag and drop works.

What's crashing the app is the drag and drop action, so if you refrain from doing any drag action, which I understand is troublesome, you woon't get any crash.

We're ironing out any other issues related to Mojave at the moment ,and we'll issue a new release.

Stay tuned.
João Martins
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Smith Micro
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Re: Moho 12 randomly crashing when selecting layers

Post by kimandreasjohansson » Wed Oct 17, 2018 2:29 pm

jmartins wrote:Hey everyone,

As stated on the release notes, Mojave is not supported by Moho by right now. This has to do to some framework changes made by Apple regarding the way drag and drop works.

What's crashing the app is the drag and drop action, so if you refrain from doing any drag action, which I understand is troublesome, you woon't get any crash.

We're ironing out any other issues related to Mojave at the moment ,and we'll issue a new release.

Stay tuned.
Thanks for the info. Any estimation on when this update will be released? Days, weeks?

Trying to decide if it´s worth buying a windows license and use boot camp or wait for the update. I updated to Mojave before this update which was a bad move of course... Still i´m a bit surprised nobody noticed this serious issue testing Moho with the Mojave beta that have been out for a quite a while. Don´t get me wrong, I´m not a developer so I´m not the one to judge and I really admire your work when things work!
Last edited by kimandreasjohansson on Wed Oct 17, 2018 4:23 pm, edited 1 time in total.
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Greenlaw
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Re: Moho 12 randomly crashing when selecting layers

Post by Greenlaw » Wed Oct 17, 2018 4:09 pm

Are Mac and Windows licenses different? I think they both use the same activation codes. What might happen is that each version will be counted as a separate activation on the SM license server (you get three per license,) so you'll need to be sure you have one available.

To be clear, I am not 100% certain about this (I don't currently own a Mac,) but it probably won't hurt to try.
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Re: Moho 12 randomly crashing when selecting layers

Post by kimandreasjohansson » Wed Oct 17, 2018 4:21 pm

Greenlaw wrote:Are Mac and Windows licenses different? I think they both use the same activation codes. What might happen is that each version will be counted as a separate activation on the SM license server (you get three per license,) so you'll need to be sure you have one available.

To be clear, I am not 100% certain about this (I don't currently own a Mac,) but it probably won't hurt to try.
Thanks, but sorry I see the misunderstanding, I meant a license to install actual windows. I´m aware that I can use the same Moho license for three activations but the hassle of paying and installing windows I would rather avoid if I have a choice.=)
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Re: Moho 12 randomly crashing when selecting layers

Post by Greenlaw » Wed Oct 17, 2018 4:36 pm

Oh, duh. Sorry...I see I read your post wrong. Obviously, I haven't had my coffee yet. :)
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Re: Moho 12 randomly crashing when selecting layers

Post by arglborps » Sun Oct 21, 2018 3:34 am

Chung123 wrote:Sure hope the fix for Moho 12 on Mojave isn't "upgrade to the new Moho 13--now available!" :P
Yep, best way to blast yourself to oblivion. I gave up on Macromedia crap back in the day, because that was their general strategy.

However, I also fail to comprehend how any software development houses worth their salt never ever seem to be testing their software on upcoming System versions. It's not like developer releases of macOS aren't available way ahead of release to test on. There are even public betas, so you won't have to pay the Apple Developer fee. Yet places like Smith Micro and Adobe every single time will have crippling bugs with new versions of macOS. Every. Single. Time. Meanwhile much smaller development houses usually publish Mojave ready versions of their software days before release of the new OS. Baffling.
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Re: Moho 12 randomly crashing when selecting layers

Post by kimandreasjohansson » Mon Oct 22, 2018 10:00 am

You have a point there arglborps. When bugs like these occur this often and don´t get patched up fairly fast it feels problematic to invest time and money into a software. This spring I´m gonna teach animation in a school that I know use mostly macs. I really want to recommend them to invest in Moho licenses cause it´s an amazing software. The problem is that I can´t trust right now that Smith Micro will invest enough resources to be able to keep up the compatibility with future OS versions.

A hint about a roadmap for this for instance would be great:
https://www.lostmarble.com/forum/viewto ... =5&t=32180

Anyway, waiting patiently for an update, having my hopes up to be up and running again this week. And at least got to spend some time learning workflows in Open Toonz and Toonz, that are great softwares by the way! And they work great on Mojave!
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Re: Moho 12 randomly crashing when selecting layers

Post by barrysampson » Mon Oct 22, 2018 3:44 pm

arglborps wrote:However, I also fail to comprehend how any software development houses worth their salt never ever seem to be testing their software on upcoming System versions.
Yep, this is my biggest concern. I'm sure there's no shortage of willing beta testers in these forums either!
kimandreasjohansson wrote:This spring I´m gonna teach animation in a school that I know use mostly macs. I really want to recommend them to invest in Moho licenses cause it´s an amazing software. The problem is that I can´t trust right now that Smith Micro will invest enough resources to be able to keep up the compatibility with future OS versions.
Beyond simply not having a working install of Moho, I also have this problem although it's more immediate. I teach various digital media subjects to communications and other departments inside organizations. I ran a workshop last week and it was the first one in which I've recommended competitors over Moho.
kimandreasjohansson wrote:Anyway, waiting patiently for an update, having my hopes up to be up and running again this week. And at least got to spend some time learning workflows in Open Toonz and Toonz, that are great softwares by the way! And they work great on Mojave!
I'm not waiting patiently. Since Moho stopped working I've been experimenting with OpenToonz, the latest Animate CC update and of course Harmony 15 all of which work fine with Mojave. I'm pretty sure Toon Boom has won my future business.
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Re: Moho 12 randomly crashing when selecting layers

Post by kimandreasjohansson » Thu Nov 01, 2018 8:21 am

jmartins wrote:Hey everyone,

As stated on the release notes, Mojave is not supported by Moho by right now. This has to do to some framework changes made by Apple regarding the way drag and drop works.

What's crashing the app is the drag and drop action, so if you refrain from doing any drag action, which I understand is troublesome, you woon't get any crash.

We're ironing out any other issues related to Mojave at the moment ,and we'll issue a new release.

Stay tuned.
Any updates on how the ironing is going? Still nothing?
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Re: Moho 12 randomly crashing when selecting layers

Post by jmartins » Thu Nov 01, 2018 3:38 pm

kimandreasjohansson wrote: Any updates on how the ironing is going? Still nothing?
We have a Release Candidate going trough QA right now. We should release a Mojave supporting version in the upcoming days.
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Re: Moho 12 randomly crashing when selecting layers

Post by kimandreasjohansson » Thu Nov 01, 2018 5:37 pm

jmartins wrote:
kimandreasjohansson wrote: Any updates on how the ironing is going? Still nothing?
We have a Release Candidate going trough QA right now. We should release a Mojave supporting version in the upcoming days.
Thanks, this is good news!
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