Error: Asking for Serial Number again

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villatlf
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Location: Colombia

Error: Asking for Serial Number again

Post by villatlf » Mon Dec 08, 2014 9:00 pm

My Anime studio ver 10 is being intalled for one month. I registered it with the new serial number (ver 10) and previous serial number (ver 7), when I upgraded it. Now is asking for the serial number again and it only allow me to run Anime ver 10 in demo versión. I tried to register again, but now it is not accepting my serial numbers.

Please help,

Francisco
Francisco
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Greenlaw
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Re: Error: Asking for Serial Number again

Post by Greenlaw » Mon Dec 08, 2014 10:46 pm

I would contact support directly.

Maybe you need to reinstall or maybe they need to reset their license server for your serial number? Check with them to be sure before doing anything though.

G.
D.R. Greenlaw
Artist/Partner - Little Green Dog | Little Green Dog Channel on Vimeo | Greenlaw's Demo Reel 2019 Edtion
Lead Digital Animator, Dreamworks Animation

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GCharb
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Re: Error: Asking for Serial Number again

Post by GCharb » Tue Dec 16, 2014 3:21 pm

Have you tried un-registering your installation, then registering it again?
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drumlug13
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Re: Error: Asking for Serial Number again

Post by drumlug13 » Tue Dec 16, 2014 4:07 pm

Make sure you use all Caps & also there are no letter O's ... Use Zeros ... I made that mistake a few times.

... Actually now that I'm thinking about it maybe that was Manga Studio ... Not sure but it's worth a shot.
Fahim
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Re: Error: Asking for Serial Number again

Post by Fahim » Tue Dec 16, 2014 6:11 pm

Yes, please make sure to contact tech support immediately in order to help remedy your issue.

https://support.smithmicro.com/app/util ... direct/ask

I apologize for any inconvenience this has caused you.

Regards,

Fahim
villatlf
Posts: 5
Joined: Wed May 09, 2007 4:21 am
Location: Colombia

Re: Error: Asking for Serial Number again

Post by villatlf » Tue Dec 30, 2014 1:27 am

It is working now. I do not know what had happened.
Thank you very much.
Francisco
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