How To Cancel Anime Studio 8 trial?

Dyson6 · Post by **Dyson6** » Fri Oct 21, 2011 5:36 am

Well I downloaded the trial for this software and installed it but I would like to cancel my trial because it says that if I don't then it will bill me $200

sbtamu · Post by **sbtamu** » Fri Oct 21, 2011 6:15 am

Its incredible at what some people post here.

Dyson6 · Post by **Dyson6** » Fri Oct 21, 2011 7:01 am

Thanks for the unhelpful post

I've tried searching on their website and Googling the question but it just says that I should cancel it but not HOW to cancel it

Patmals · Post by **Patmals** » Fri Oct 21, 2011 8:28 am

sbtamu wrote:Its incredible at what some people post here.

sbtamu, its a legitimate question. I don't like thiskind of process where you have to give you cc details in order to just download a trial.

Dyson, i will try and see if i can find some info for you.
how long do you have left on your trial? Maybe if you contacted support directly at content paradise or from smith micro but i am looking for an answer for you myself.

Patmals · Post by **Patmals** » Fri Oct 21, 2011 8:36 am

Dyson6 wrote:Thanks for the unhelpful post

I've tried searching on their website and Googling the question but it just says that I should cancel it but not HOW to cancel it

You have to create a ticket from this page, Dyson.

http://support.smithmicro.com/cs/smkb.c ... er/ask.php

more info here:

http://support.smithmicro.com/cs/smkb.c ... _topview=1

JaMike · Post by **JaMike** » Fri Oct 21, 2011 11:13 am

They let me have a trial without giving my credit card number, and the world didn't end.

They should just let everyone do it. It's really no big deal.

crsP · Post by **crsP** » Fri Oct 21, 2011 5:14 pm

sbtamu wrote:Its incredible at what some people post here.

oOo tough crowd!

The only reason I can see for this long winded approach to not getting charged for software you don't want to buy, is to get the frustrated to give up and take a $200 hit. Why not make a desirable app instead?

Imagine if, once you tried on clothes in a shop, your cash is withheld from you until you expressly state in writing to one of the sales reps that you were not interested in purchasing!

JaMike · Post by **JaMike** » Sat Oct 22, 2011 12:26 am

crsP wrote:Why not make a desirable app instead?

Ooh, tough crowd.

crsP wrote:Imagine if, once you tried on clothes in a shop, your cash is withheld from you until you expressly state in writing to one of the sales reps that you were not interested in purchasing!

Exactly. This is just a 30-day money back guarantee, just dressed up as a "free" demo. While I don't think SM are hoping people will give up and let them keep the money, I do think it's unnecessary and it's hurting the potential market.

Didn't Animation Master use to only have a 30 day MBG? And then they added a cheaper rental model because they were losing sales?

sbtamu · Post by **sbtamu** » Sat Oct 22, 2011 12:34 am

viewtopic.php?t=19674

Also this here http://my.smithmicro.com/email_web/anim ... de-sale-2/ seems to still be active. Type in your serial number and see if it gives it to you for 99 USD.