cannot start pro demo or enter registration key

Discuss Moho bugs (or suspected bugs) with other users. To report bugs to Smith Micro, please visit support.smithmicro.com

Moderators: Fahim, Distinct Sun, Víctor Paredes, erey, Belgarath, slowtiger

cannot start pro demo or enter registration key

Postby pixelstuff » Sat Dec 02, 2017 10:08 am

Hello all,
A week ago I bought Moho pro as a download and installed it.
Entering the serial number produces "You have not entered a valid serial number".
Also, I cannot open the pro demo, only the studio version demo. The dialog box just shortly goes away and then comes back with no other messages.

So I contacted support and was given questions, one per day. OS: Mac Sierra 10.12.6 with file system extended journaled, Language English, .
The best bet and the last message I received on Nov. 29 was to change general English to English US, but it did not help.

I also tried to uninstall everything Moho I found, restart a lot, reinstall a lot, check my library permissions, nothing.

Maybe someone here has the idea what to do?

Thank you!
pixelstuff
 
Posts: 4
Joined: Fri Dec 01, 2017 5:31 pm

Re: cannot start pro demo or enter registration key

Postby jahnocli » Sat Dec 02, 2017 11:10 am

Maybe something is corrupted. Have you tried downloading a trial version and then activating it using your serial number?
You can't have everything. Where would you put it?
User avatar
jahnocli
 
Posts: 3301
Joined: Fri Oct 29, 2004 2:13 pm
Location: UK

Re: cannot start pro demo or enter registration key

Postby pixelstuff » Sat Dec 02, 2017 2:38 pm

thank you, I'll try that when I come home at night!
pixelstuff
 
Posts: 4
Joined: Fri Dec 01, 2017 5:31 pm

Re: cannot start pro demo or enter registration key

Postby pixelstuff » Sat Dec 02, 2017 10:12 pm

jahnocli wrote:Maybe something is corrupted. Have you tried downloading a trial version and then activating it using your serial number?

No, it doesn't work :(
pixelstuff
 
Posts: 4
Joined: Fri Dec 01, 2017 5:31 pm

Re: cannot start pro demo or enter registration key

Postby synthsin75 » Sat Dec 02, 2017 11:21 pm

Usually, any O's are zeroes, in the serial number.
- Wes
ImageImageImage
User avatar
synthsin75
 
Posts: 6601
Joined: Mon Jan 14, 2008 11:20 pm
Location: Oklahoma

Re: cannot start pro demo or enter registration key

Postby pixelstuff » Sun Dec 03, 2017 1:12 pm

synthsin75 wrote:Usually, any O's are zeroes, in the serial number.


I pasted the serial from the email (no end or beginning spaces) and also typed it, only Zeros :(
pixelstuff
 
Posts: 4
Joined: Fri Dec 01, 2017 5:31 pm


Return to Bug Discussions

Who is online

Users browsing this forum: No registered users and 1 guest