cannot start pro demo or enter registration key

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pixelstuff
Posts: 4
Joined: Fri Dec 01, 2017 5:31 pm

cannot start pro demo or enter registration key

Post by pixelstuff »

Hello all,
A week ago I bought Moho pro as a download and installed it.
Entering the serial number produces "You have not entered a valid serial number".
Also, I cannot open the pro demo, only the studio version demo. The dialog box just shortly goes away and then comes back with no other messages.

So I contacted support and was given questions, one per day. OS: Mac Sierra 10.12.6 with file system extended journaled, Language English, .
The best bet and the last message I received on Nov. 29 was to change general English to English US, but it did not help.

I also tried to uninstall everything Moho I found, restart a lot, reinstall a lot, check my library permissions, nothing.

Maybe someone here has the idea what to do?

Thank you!
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jahnocli
Posts: 3471
Joined: Fri Oct 29, 2004 2:13 pm
Location: UK

Re: cannot start pro demo or enter registration key

Post by jahnocli »

Maybe something is corrupted. Have you tried downloading a trial version and then activating it using your serial number?
You can't have everything. Where would you put it?
pixelstuff
Posts: 4
Joined: Fri Dec 01, 2017 5:31 pm

Re: cannot start pro demo or enter registration key

Post by pixelstuff »

thank you, I'll try that when I come home at night!
pixelstuff
Posts: 4
Joined: Fri Dec 01, 2017 5:31 pm

Re: cannot start pro demo or enter registration key

Post by pixelstuff »

jahnocli wrote:Maybe something is corrupted. Have you tried downloading a trial version and then activating it using your serial number?
No, it doesn't work :(
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synthsin75
Posts: 9934
Joined: Mon Jan 14, 2008 11:20 pm
Location: Oklahoma
Contact:

Re: cannot start pro demo or enter registration key

Post by synthsin75 »

Usually, any O's are zeroes, in the serial number.
pixelstuff
Posts: 4
Joined: Fri Dec 01, 2017 5:31 pm

Re: cannot start pro demo or enter registration key

Post by pixelstuff »

synthsin75 wrote:Usually, any O's are zeroes, in the serial number.
I pasted the serial from the email (no end or beginning spaces) and also typed it, only Zeros :(
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