I'm having trouble updating

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I'm having trouble updating

Postby Retronaut » Thu Sep 14, 2017 7:49 pm

I get an error message which says "An error occurred while extracting the archive." I cannot update as a consequence of this! Please help me.
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Joined: Sun Jul 02, 2017 1:47 pm

Re: I'm having trouble updating

Postby Greenlaw » Thu Sep 14, 2017 8:37 pm

Are you using the auto-update feature built into Moho?

Try downloading the standalone installer from the website: http://my.smithmicro.com/moho-pro-updates.html

You'll need enter your serial number.

If you wish to keep your 12.2 install, tell the installer not to remove 12.2. Then change 'Moho 12' to 'Moho 12.3' everywhere you see it. This will install 12.3 to a separate folder. Then, change the name of shortcuts written to the desktop to read 12.3.

Now you can launch with 12.3 and be able to fall back on 12.2 if you need to. I like to keep older versions around for a while just in case I run into any serious problems with the latest version.

For me, 12.3 has so far been more stable than 12.2. Also, auto-save now seems to be working correctly in 12.3.
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