MOHO Fatal error -2023

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MOHO Fatal error -2023

Postby shift » Sat Apr 22, 2017 3:13 am

I searched the forum for this error but I have not found any topics created about it.

I am running Moho 12.2 on an
Acer V3-575T-7008
Intel Core i7-6500u 2.5ghz with turbo boost up to 3.1 ghz
Intel HD Graphics 520
4GB DDR3 L Memory
Windows 10

I had to do a force restart on my laptop because the laptop would not come up from sleep. An issue the Acers have. I have done this many times and MOHO always works and recovers well. This time however it did not. When I restarted the computer MOHO asked me to re-activate with my previous and upgrade serials. I did that and then I got a message saying "Fatal error -2023, reinstalling the software will fix the problem"

Steps taken in order:
1. I restarted the machine and tried Moho again.
2. I uninstalled Moho
3. Reinstalled Moho
*Problem persisted
4. Reinstalled Moho without uninstalling
*It detected a previous version of moho and uninstalled it automatically.
5. Started Moho and received the same "error -2023 reinstall will fix this problem message"
6. I searched the registry for MOHO but I don't know what they values should be so no idea what to do if that is the problem

I have emailed support but I have not received a reply yet. I literally have a project due tomorrow and I am unable to work. Does anyone know the solution to this?
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