Wacom Cintiq Companion 2 Display Issues

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Wacom Cintiq Companion 2 Display Issues

Postby Greenlaw » Sun Aug 09, 2015 11:27 pm

Hi guys,

I mentioned this problem in another thread but decided it would be best to post here with better explanations and illustrations.

I'm using Anime Studio Pro 11 on a Wacom Cintiq Companion 2 tablet computer. This computer has a 15 inch screen with an active area of about 11.5 x 6 inches. The native resolution is 2560 by 1440 so the pixel density is pretty high for a 'small' tablet screen. It came with Windows 8.1 installed and I upgraded it to Windows 10 yesterday. The display problems with Anime Studio Pro 11 screen remains unchanged.

It appears that parts of the ASP UI are scaling properly (text and dynamically drawn graphics) and parts of the UI are not (bitmap icons and bitmap elements.) In general, the text size looks fine but icons and palette art is too small to be barely usable (and unpleasant to work with) and some text in the UI is being clipped.

I'm posting images to illustrate. On the right is what I see on a conventional 24" LCD screen, and to the left is what I see on the Wacom Cintiq Companion 2 screen, scaled to relative size for a 'real world' representation. (Note: The actual Wacom screen may even look slightly smaller in the real world.)

Image

Image

I hope these issues can be fixed in a future update as it makes using Anime Studio on the Wacom Cintiq Companion less enjoyable than it should be. To compare this example with other programs I use, most of them scale up properly on this device. (The one super big exception is Adobe Photoshop, which just looks super tiny all over and is almost completely unusable on the Wacom tablet computer--apparently, Photoshop ignores Windows UI scaling entirely. Adobe is aware of the issue and supposedly working to fix it.)

Thanks in advance for listening and for any improvements you can make in this area.

G.
Last edited by Greenlaw on Mon Aug 10, 2015 1:53 am, edited 3 times in total.
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Re: Wacom Cintiq Companion 2 Display Issues

Postby Greenlaw » Mon Aug 10, 2015 1:43 am

Also, I should pointed out that I am not using the larger text option in ASP's preferences. Shown above is ASP with its default normal size text.
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Re: Wacom Cintiq Companion 2 Display Issues

Postby Pamelatibb07 » Fri Apr 07, 2017 9:02 am

If you are not happy with wacom cintiq then you sholud ude its alternative.
Last edited by Pamelatibb07 on Thu Jul 06, 2017 12:22 pm, edited 1 time in total.
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Re: Wacom Cintiq Companion 2 Display Issues

Postby Greenlaw » Fri Apr 07, 2017 3:55 pm

Thanks but those are not replacements for the Cintiq Companion 2 Enhanced, which is a mobile Windows 10 tablet computer. An alternative to the Companion series computers would be the Surface Pro 4 but that would be a step down from this model.

Anyway, this is a pretty old thread and I resolved the issue with the Companion a while back by reducing its resolution 1920 x 1080, which matches the resolution of the older Cintiq HD, a device that does not have these issues. Lowering the resolution is not an ideal solution for the Companion but it does make this device work better with other programs (like Photoshop, for example,) that were not originally designed for high-density screens.

I know some additional work was done with Moho 12 for high density screens since this thread was created. Maybe I should try increasing the screen resolution again just to see how Moho fares today. That won't solve the issues for other programs with similar issues but now I'm just curious. (Now that I"m thinking about it, Photoshop's been updated a few times since 2015 too.)
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