Anime Studio Pro 10 crashing before opening

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llamapixel
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Re: Anime Studio Pro 10 crashing before opening

Post by llamapixel »

I was just getting into the package as well. oh well coding is complex and painful.


Let us know what happens with that ticket if we have to send one ourselves as well mate.
PeterL
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Re: Anime Studio Pro 10 crashing before opening

Post by PeterL »

Tried without internet connection too and it worked, but in the 7day- demo mode.
So it is definitely due to license server problems.
As soon as anyone at Smith Micro is awake, I hope this will be fixed ...

Peter
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mozza
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Re: Anime Studio Pro 10 crashing before opening

Post by mozza »

Are there any restrictions (apart from time) in the 7 day demo version?

Just wondering if I can continue to work in this mode until the problem is sorted...
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llamapixel
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Re: Anime Studio Pro 10 crashing before opening

Post by llamapixel »

Thanks for the confirmation as well by the way guys. Good work !
PeterL
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Re: Anime Studio Pro 10 crashing before opening

Post by PeterL »

mozza wrote:Are there any restrictions (apart from time) in the 7 day demo version?

Just wondering if I can continue to work in this mode until the problem is sorted...
Not sure about other restrictions, but it seems to work...
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mozza
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Re: Anime Studio Pro 10 crashing before opening

Post by mozza »

Is there a quick way I can block outgoing net connections from apps (without going through the rigmarole of installing Little Snitch)? The OS X firewall only blocks incoming.

BTW I've submitted a ticket to support, too.
PeterL
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Re: Anime Studio Pro 10 crashing before opening

Post by PeterL »

Seems to work ok again ?? :D

Peter
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mozza
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Re: Anime Studio Pro 10 crashing before opening

Post by mozza »

Hi Peter,

No :(

Is your working ok (without blocking the program on the network)?

Alex
rboechat
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Joined: Wed Aug 21, 2013 9:13 pm

Re: Anime Studio Pro 10 crashing before opening

Post by rboechat »

Hi guys!

Having the same problem here! For me this all started on Friday.
I am using OS 10.8.5
This sucks...
PeterL
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Re: Anime Studio Pro 10 crashing before opening

Post by PeterL »

Hey Alex,
Yes it works here while I am connected to the net.
I got the Welcome Screen and my serial number is showing on it.
So far so good then :P

Peter
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llamapixel
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Re: Anime Studio Pro 10 crashing before opening

Post by llamapixel »

Where do you submit the tickets i better get one done then.
PeterL
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Re: Anime Studio Pro 10 crashing before opening

Post by PeterL »

Well, I didn' t get a reply from SmithMicro yet, so I am not sure if they have seen my ticket yet, but you can try sending one in of course...

It' s still woking BTW !

Peter
PeterL
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Re: Anime Studio Pro 10 crashing before opening

Post by PeterL »

Oops : you can send a ticket through your SmithMicro Account at https://support.smithmicro.com/
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mozza
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Re: Anime Studio Pro 10 crashing before opening

Post by mozza »

I sent a ticket a couple of hours back.

Was wondering if they'd get round to answering before 8AM California time, though (which is 4PM my time :-( )

Can't believe the fix would be done on a user-by-user basis, though, if it was something that affected more than one user. I thought it must be a general glitch their end. Perhaps certain users' info got corrupted and they're dealing with it on a case-by-case basis.

Cool that you're up and running again though Peter :-)
PeterL
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Re: Anime Studio Pro 10 crashing before opening

Post by PeterL »

Thanks, Alex !

Still no reply though, but at least I am up and running - and hopefully it stays running... :lol:
Exporting a movie ( this one is 50 seconds ) does work BTW.

Would be rather odd if this was only affecting certain users, no ?

Peter
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