Fatal error occurred loading the application

Discuss Moho bugs (or suspected bugs) with other users. To report bugs to Smith Micro, please visit support.smithmicro.com

Moderators: Fahim, Distinct Sun, Víctor Paredes, erey, Belgarath, slowtiger

Fatal error occurred loading the application

Postby adark0 » Tue Oct 11, 2016 7:39 am

hey guys
i had this problem today
Moho don't want to open i tried to uninstall and install again, it doesn't change the same error happen every time
Moho was working fine for 15 days, then this happen without installing any update for windows or anything

this screenshot for the error :
http://imgur.com/irKdLcy

PS : "sorry for my bad English"
adark0
 
Posts: 8
Joined: Mon Oct 10, 2016 10:40 am

Re: Fatal error occurred loading the application

Postby synthsin75 » Tue Oct 11, 2016 7:46 am

Have you tried rebooting your OS?
- Wes
Image
User avatar
synthsin75
 
Posts: 5908
Joined: Mon Jan 14, 2008 11:20 pm
Location: Oklahoma

Re: Fatal error occurred loading the application

Postby adark0 » Tue Oct 11, 2016 7:48 am

synthsin75 wrote:Have you tried rebooting your OS?


Yes i did nothing changed
adark0
 
Posts: 8
Joined: Mon Oct 10, 2016 10:40 am

Re: Fatal error occurred loading the application

Postby adark0 » Tue Oct 11, 2016 7:55 am

i reinstall my anime studio 11.2 and it's working fine so the problem happen in Moho 12 only
adark0
 
Posts: 8
Joined: Mon Oct 10, 2016 10:40 am

Re: Fatal error occurred loading the application

Postby PRIMAL MORON » Tue Oct 11, 2016 10:56 pm

This is fairly technical, but it is fixable, here's the current fix:

The problem lies in the program data folder, to fix it, you're gonna have to go into "C:\ProgramData" and delete the whole "Smith Micro" folder, or, you can delete "Moho" "Moho Debut" and "Moho Pro" Folders within. By doing this, you are removing the fatal error issue, which seems to be linked to serials or something inside the program data itself (Way to go, Smith Micro! /sarcasm/) if you delete these 3 folders, it will remove your serial from the computer though, so you will have to start up by entering your registration data in demo mode to unlock it. It should be noted that your settings, certain features, and your defaults for the preferences will remain unchanged if you do this, because those setting are in yet another folder, called "C:\Users\yourusername\AppData\Roaming\Smith Micro" Which is where they used to store serial data (prior to 12.0) but you don't really need to mess with that one to fix this specific problem, I just wanted you to know your settings are safe.

Now, these folders by default are hidden, meaning if you can't see them where i said they are, there's a setting you have to change to expose them. To make hidden folders visible, you have to go to control panel > search "Hidden" and "Show Hidden Files and folders" go down in that menu to "hidden files and folders" and push the circle button that says "Show hidden folders, files, and drives" once you press that and click "Ok" go back to "C:\ProgramData" and you'll see a folder icon that looks like it's ghosted, this is a hidden folder. go inside and delete the "Smith Micro" folder or the specific ones i mentioned above for just Moho. (So you don't remove all the serial data from all smith micro programs, if you got more.) Also, hidden folders are normally hidden to prevent users from messing with them by default so someone who's not into tech much can't mess up programs. (Which is ironic because this is also how you fix some...)

And please tell me if it works for you, this happened to me when i system restored on my current windows 10 laptop, so i am all about helping out with this fix, cuz i know some of the technical sides of this.

Good luck,
-Matt
PRIMAL MORON
 
Posts: 38
Joined: Sun Oct 18, 2009 3:22 pm

Re: Fatal error occurred loading the application

Postby adark0 » Wed Oct 12, 2016 12:32 pm

PRIMAL MORON wrote:This is fairly technical, but it is fixable, here's the current fix:

The problem lies in the program data folder, to fix it, you're gonna have to go into "C:\ProgramData" and delete the whole "Smith Micro" folder, or, you can delete "Moho" "Moho Debut" and "Moho Pro" Folders within. By doing this, you are removing the fatal error issue, which seems to be linked to serials or something inside the program data itself (Way to go, Smith Micro! /sarcasm/) if you delete these 3 folders, it will remove your serial from the computer though, so you will have to start up by entering your registration data in demo mode to unlock it. It should be noted that your settings, certain features, and your defaults for the preferences will remain unchanged if you do this, because those setting are in yet another folder, called "C:\Users\yourusername\AppData\Roaming\Smith Micro" Which is where they used to store serial data (prior to 12.0) but you don't really need to mess with that one to fix this specific problem, I just wanted you to know your settings are safe.

Now, these folders by default are hidden, meaning if you can't see them where i said they are, there's a setting you have to change to expose them. To make hidden folders visible, you have to go to control panel > search "Hidden" and "Show Hidden Files and folders" go down in that menu to "hidden files and folders" and push the circle button that says "Show hidden folders, files, and drives" once you press that and click "Ok" go back to "C:\ProgramData" and you'll see a folder icon that looks like it's ghosted, this is a hidden folder. go inside and delete the "Smith Micro" folder or the specific ones i mentioned above for just Moho. (So you don't remove all the serial data from all smith micro programs, if you got more.) Also, hidden folders are normally hidden to prevent users from messing with them by default so someone who's not into tech much can't mess up programs. (Which is ironic because this is also how you fix some...)

And please tell me if it works for you, this happened to me when i system restored on my current windows 10 laptop, so i am all about helping out with this fix, cuz i know some of the technical sides of this.

Good luck,
-Matt


DUDE DUUUUUDE DUUUDE YOU ARE A LEGEND
Thank you very much man it's works
everything back then i entered my serial number again and BOOM back to work again just like dat <3
thank you again man I'm so grateful <3
adark0
 
Posts: 8
Joined: Mon Oct 10, 2016 10:40 am

Re: Fatal error occurred loading the application

Postby cableon » Wed Nov 02, 2016 9:51 pm

Hi,
Any clue as to an equivalent on Mac ? Same problem here, after reinstalling my system. :/
User avatar
cableon
 
Posts: 149
Joined: Thu Jan 17, 2008 6:44 pm

Re: Fatal error occurred loading the application

Postby MilesTheCreator » Tue Jan 03, 2017 3:23 pm

PRIMAL MORON wrote:This is fairly technical, but it is fixable, here's the current fix:

The problem lies in the program data folder, to fix it, you're gonna have to go into "C:\ProgramData" and delete the whole "Smith Micro" folder, or, you can delete "Moho" "Moho Debut" and "Moho Pro" Folders within. By doing this, you are removing the fatal error issue, which seems to be linked to serials or something inside the program data itself (Way to go, Smith Micro! /sarcasm/) if you delete these 3 folders, it will remove your serial from the computer though, so you will have to start up by entering your registration data in demo mode to unlock it. It should be noted that your settings, certain features, and your defaults for the preferences will remain unchanged if you do this, because those setting are in yet another folder, called "C:\Users\yourusername\AppData\Roaming\Smith Micro" Which is where they used to store serial data (prior to 12.0) but you don't really need to mess with that one to fix this specific problem, I just wanted you to know your settings are safe.

Now, these folders by default are hidden, meaning if you can't see them where i said they are, there's a setting you have to change to expose them. To make hidden folders visible, you have to go to control panel > search "Hidden" and "Show Hidden Files and folders" go down in that menu to "hidden files and folders" and push the circle button that says "Show hidden folders, files, and drives" once you press that and click "Ok" go back to "C:\ProgramData" and you'll see a folder icon that looks like it's ghosted, this is a hidden folder. go inside and delete the "Smith Micro" folder or the specific ones i mentioned above for just Moho. (So you don't remove all the serial data from all smith micro programs, if you got more.) Also, hidden folders are normally hidden to prevent users from messing with them by default so someone who's not into tech much can't mess up programs. (Which is ironic because this is also how you fix some...)

And please tell me if it works for you, this happened to me when i system restored on my current windows 10 laptop, so i am all about helping out with this fix, cuz i know some of the technical sides of this.

Good luck,
-Matt


I had the same problem today and I tried this fix, THANKS MAN!!! :D
Image
User avatar
MilesTheCreator
 
Posts: 27
Joined: Mon Oct 27, 2014 1:41 pm
Location: United Arab Emirates

Re: Fatal error occurred loading the application

Postby oferhod » Wed Jun 07, 2017 9:18 am

Thanks!
Doesn't solve this problem at my pc :(
User avatar
oferhod
 
Posts: 92
Joined: Tue May 15, 2007 11:00 am

Re: Fatal error occurred loading the application

Postby oferhod » Thu Jun 08, 2017 2:23 pm

Here is my error:
http://imgur.com/a/9NKc9
User avatar
oferhod
 
Posts: 92
Joined: Tue May 15, 2007 11:00 am

Re: Fatal error occurred loading the application

Postby Lychee » Thu Aug 10, 2017 8:38 pm

Thanks Primal Moron, it's works for me too, you save my life. :D
Lychee
 
Posts: 100
Joined: Mon Dec 24, 2012 12:59 pm


Return to Bug Discussions

Who is online

Users browsing this forum: No registered users and 1 guest